Case Study - Always Tile & Stone

From scattered bid intake to a trusted pipeline.

Always Tile had the same problem many contractors quietly accept: the team was missing good bids because the intake system depended on humans catching every email, portal notice, attachment, and deadline.

Client
Always Tile & Stone
Industry
Specialty Contractor
Focus
Bid Intake Workflow
Timeline
One Focused Week

Missed bids

Before20%
After<2%

90% reduction

Admin time

Before20 hrs/week
After3 hrs/week

85% reduction

Win rate

Before22%
After34%

55% increase

Bid response time

Before3-4 days
AfterSame day

75% faster

The problem

The bid pipeline was always behind the inbox.

Invites arrived through email and construction platforms. Plans and specs were downloaded manually. Folders were created by hand. Deadlines were captured only after someone found them.

That meant the tracker was not a reliable operating system. It was a partial memory of what someone had time to process.

Implementation

One focused week to rebuild intake.

  1. Day 1

    Map inboxes, folders, bid tracker fields, naming rules, and platform sources.

  2. Days 2-3

    Connect email, Drive, and document handling for the first automated flow.

  3. Days 4-5

    Test backlog bids, tune extraction, and confirm tracker accuracy with the team.

  4. Week 2+

    Monitor, adjust fields, add alerts, and support the team as usage becomes normal.

What changed

The team stopped hunting for work and started deciding which work to pursue.

StruxaOps made bid intake visible, consistent, and searchable. Owners could see what was due. Estimators could find files quickly. Admin time moved from manual cleanup to exception handling.